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Government Management Paradigm for the Happiness of the People

Opening a new era of hope and happiness for all people Government 3.0

Government 3.0 is a new paradigm for public administration to put the Korean people first in the way the government does business. Engaging the people to participate more actively in the policy-making process, public services and government policies are designed from the viewpoint of the people. Moving away from the past when the government made unilateral decisions on public services, the Korean government is now going through a transition to provide individually customized public services.

open public data 2014 13,408cases/Use of public data 2014, an average of 397cases per API

Four Principles : openness · Sharing · communication · collaboration

  • Government 3.0 paradigm is to open / share public information and promote communication and collaboration across the government, thereby delivering customized public services and creating jobs.
  • With the four principles, Government 3.0 pursues a transparent, competent, and service oriented government

Customized Public Services

  • Public services tailored to individuals before their request
  • One-stop shop for public services
  • Release of public data useful for job creation and startups
  • Collaboration across the government
  • Change of the way of working (e.g. higher working efficiency, work-life balance)
Open and Transparent Online Public Service


Korea ranked first in the UN E-Government Survey for three consecutive terms. This marvelous achievement, however, did not happen overnight.
The Korean government has worked tirelessly for decades to build and improve its e-Government systems, setting up computer network for public administration in 1987 and launching innovative e-public services such as e-procurement system (called “Narajangteo/National Marketplace”) and 24-hour public service portal (called “Minwon 24”). As a result, most of the public services are delivered online now, making the Korean government ever more transparent.

2014 Un e-Government Survey e-Government Development Index. No.1 For 3 consecutive terms. no. 1 Korea 0.9462, no. 6 Japan 0.8874, no. 7 US 0.8748, no. 8 UK 0.8695

Government at Your Service anywhere anytime

  • Public Service Portal “Minwon 24” : This portal enables the Korean people to enjoy public services at their convenience 24/7 (2011 UN Public Service Award winner).
  • Smart Office : Cloud-based business process system made Smart Office possible, helping civil servants communicate and work together across organizational boundaries without being constrained by time and space.

Integrated Information / Data Management

  • Information Sharing Portal : This portal contains information required to provide people with public services. Upon request for public services, civil servants can check out necessary information themselves without requesting people to submit it.
  • National Computing and Information Service (NCIS) : The NCIS was established to integrate and manage government data and information that were once managed separately by individual government departments.

Korea’s Internationally renowned e-Government Systems

  • Immigration e-clearance system, e-tax administration system, business process management system for government, e-patent administration system, postal logistics information system, national disaster management information system, etc.
Nationwide Movement that Drew Korea’s Economic Growth

Saemaeul Undong

Korea has become the first country in the world to turn itself from an aid recipient to a donor, joining the OECD’s Development Assistance Committee (DAC) in 2010. Its unique development experience is now drawing international attention in the context of changing development trend and paradigm shift in official development assistance. What was behind Korea’s growth, in particular, was the New Community Movement (called “Saemaul Undong” or “SMU”)—a regional development model that had been implemented in earnest from 1970. The spirit of this movement continues today as the Korean government carries out SMU projects around the globe under the name of Global Saemaul Undong (Global SMU).

Global SMU over the last 3 years : Partner countries 25 countries, Trainees invited to Korea 2,141 people, Dispatched volunteers from Korea 1,419 people

SMU Started out as a rural Development Model

  • SMU was adopted as a rural area development initiative in the 1970’s to modernize underprivileged rural areas in Korea.
  • Later, with active support from the Korean government, SMU was expanded as the nationwide movement of modernization.
  • The archives of SMU were included in the UNESCO Memory of the World Register in 2013.

Global SMU

  • Global SMU projects assist development partners in building their own capacity to eradicate poverty through education and development aids.
  • Project procedure : Selection of a partner country SMU training (officials and community leaders invited to Korea) Pilot project in the partner country Self-reliant economic growth
  • Main objectives of Global SMU are to improve living conditions, raise income levels, and change the mindset of people.
  • Partner countries include Uganda, Tanzania, Myanmar, and Laos.
A Must for one Stop Public Service

Resident Registration System

The current place of residence (and any change of address) is recorded and managed through a systematic resident registration system in Korea. Furthermore, the resident registration data have been recently computerized to streamline the copy certificate issuance procedure, improve administrative efficiency, and save time and cost. According to a study, about 60 million documents and 2.42 billion Korean won ($US 2.5M) have been saved over the last five years.

1962 Adopted the resident registration system. 1968 ssued the first ID card. Administrative efficiency/Convenient life/Election, taxation/Public welfare

More Convenience and Benefits to People

  • For the convenience of the people, as well as for public administration purposes, every district office is responsible for managing the residence information of the residents in its district.
  • Every Korean citizen is given his/her resident registration number as soon as his/her birth is reported.
  • A resident registration card contains basic information such as date of birth, place of residence, and address changes.

Computerized Resident Registration Data

  • Online service : People can print out a copy certificate online 24/7 without visiting their district office.
  • Automated certificate-issuing machine : People can use automated machines to get their copy certificate after business hours.
  • Information sharing across the government : People do not need to submit any forms when getting a copy certificate.
Integration and 
Management of Local Government Finance

Local Government Financial Management System

The Korean government integrated the financial management systems of all the local governments, and the integrated system covers 15 areas including budget, expense, and the settlement of accounts. In addition, the integrated system links the information between central and local governments, thus helping analyze the financial status of local governments and make policy decisions.

Local government financial management system : Integrated all of 243 local government systems. Percentage of those who were satisfied with processing time 98% (2014). Financial planning/Budget management/asset and debt/Final account, performance management/Financial analysis

Integrated Information System

  • The local government financial management system is an integrated system that provides various local financial statistics as well as manages the process of budget planning/execution and the settlement of accounts.
  • The four principles of this system are as follows : constant innovation, real-time financial operation, integration and linkage, and openness and sharing.

Responsible and Sound Financial Management

  • Responsible financial policies : performance-based management, information-backed policy decisions, oversight of financial management in general
  • Efficient financial management : double-entry bookkeeping on an accrual basis, cost management to prevent waste, automated business process
  • Reliable financial statistics : statistics in line with global standards, release of financial information, release of various financial statistics data
Nurturing Creative
Leaders for Local Government and Educating Foreign Public Servantse

 Local Government Officials Development Institute

The Local Government Officials Development Institute (LOGODI) has diverse training programs designed for local government officials.
The LOGODI aims to nurture trusted and creative leaders at a local government level. The Institute boasts top-tier instructors, high-quality training programs, and state-of-the-art education facilities, and its training programs have fostered leaders who contribute to the development of local autonomy and the happiness of the people.

Education of foreign public servants : 2014 922 people participated. Increased by 184.6% compared with the previous year 184.6%

Nurturing Top Talent in Korea

  • Long-term training : Capacity building for senior government officials, mid-level managers, and female officials
  • Foundation training : Leadership training for those newly promoted to G5 positions
  • Specialized training : Special training for policy support, specialized jobs, international affairs, and public company employees
  • National policy forum : National policy review, field trips, and special training
  • E-learning
  • Elected officials training : Forum for mayors and governors, training for local council members, local governance courses

International Cooperation and Training for Foreign Officials

  • Training for foreign officials : Capacity-building and post-training programs for local officials from developing countries
  • Other international affairs (e.g. participating in international conferences, signing of MOUs with foreign training institutes)
Advanced Technologies in Managing Archives and Records

National Archives of Korea

The National Archives of Korea has established an advanced archives management process and also pushed forward a computerization process for building the Records Management System and Central Archives
Management System. It is putting more effort into globalizing the expertise of archives management through various activities, such as expanding the network with international organizations involved in archives management and supporting archives management education in developing countries.

Volumes of national archives : 2014 billion sets of 3.556 documents/No. of views of national archives 2014 582,579 views

Systematic archive management

  • 3-phase systematic management
    - Phase 1 : Process division (Production, electronic records production system)
    - Phase 2 : Records center (Interim preservation, Records Management System)

    - Phase 3 : Archives management organization (National Archive of Korea, Central Archives Management System)

  • Documents produced in phase 1 are transferred to phase-2 records center within 2 years.
  • Archives for which 10 years have passed since their production and have been preserved for more than 30 years are transferred to archives management organization.

Computerization of records management

  • Establishment of Records Management System (RMS)

    - All records produced in the process division of every level of agencies are transferred to the system for preservation and utilization of the records, and records that have been preserved for more than 30 years are transferred to archives management organization.

  • Establishment of Central Archives Management System(CAMS) and National Archives Portal Service

    - Archives from every level of agencies for which 10 years have passed since their production and have been preserved for more than 30 years are taken to be managed for preservation.

    - All the archives are publicly available and can be searched and viewed by the public via web and mobile.
High-Tech Scientific Investigation Leading to World’s Highest arrest rates


Scientific investigation is growing in its importance when it comes to analyzing evidence collected from crime scenes with high-tech devices, knowledge, and techniques. The National Forensic Service (NFS) performs
scientific research and analysis to help solve crimes and arrest criminals.
NFS’s knowledge and technologies for evidence analysis will be useful in ensuring public security in any other country

national Forensic Service analysis cases : 2014 348,117 cases. Increased by 3.9% compared with the previous year

Cutting-edge Forensics techniques

  • Digital technology and biometry (analysis and restoration of digital evidence from mobile devices, hard drives, memory cards, etc.)
  • Analysis of multimedia data (interpretation and improvement of image/video/audio data)
  • DNA database (DNA typing of criminals and suspects)
  • Analysis of micro evidence (e.g. small amount of DNA collected from crime scenes)
  • Fire investigation (e.g. cause and origin investigation)
  • Traffic accident analysis (dynamic interpretation of traffic accidents using computer simulation such as MADYMO and PC-Crash)
  • Psychophysiological tests (e.g. measuring physiological responses caused by crime-related memories)
  • Drug and forensic toxicology (analysis of pharmaceuticals, toxic substances, illegal food products, narcotics, and hallucinant in biospecimens)
  • Medical Examiner’s Office (autopsy or postmortem examination to determine the cause of death)
  • Mass Disaster Victim Identification (identity verification in case of mass disasters at home and abroad through NFS-developed computer program “Mass ID Manager”)
  • NFS Forensic Laboratory Information Management System (NFS-developed system for supporting forensic investigations for criminal justice purposes)
Korean Police Fully Prepared for Threats from Cyber Crimes to Terror Attacks

Korea national Police agency

Renowned as a safe country, Korea has drawn attention from countries around the world. In response, the Korea National Police Agency (KNPA) has shared its expertise and experiences in public security and offered training programs to foreign police officers, building a global network in the field of police security. Not only does the KNPA help protect Korean expatriates in many countries, but it also brings its security platform to every corner of the globe, raising Korea’s national status.

Extended 112 Response System : No. of immediate arrests has increased by 180 % (compared with 2013). Peaceful demonstrations : No. of illegal protests has decreased by 22.2 % (compared with 2013)

Advanced Security Measures

  • Smart IT Police : Cyber security programs and world’s best scientific investigation
  • Extended 112 Response (immediate arrests increased by 180% compared to 2013)
  • Peaceful Protest Management (illegal and violent protests decreased by 22.2% compared to 2013 thanks to facilities including protective walls)
  • Prepared for Terrorism : Successful hosting of large international conferences such as G20 Seoul Summit and Seoul Nuclear Security Summit

Korea’s Security Systems in the World

  • The number of foreign police officers who were invited to Korea for training from 2005 to 2014 was 964 from 69 countries.
  • A total of 57 Korean police officers were dispatched to 8 countries in 20 visits from 2012 to 2014 to train 879 local police officers.
  • Korea helped Mexico launch its cybercrime investigation team in 2013.
  • Korea also helped Guatemala launch its cybercrime investigation team in 2015.
  • In 2015, the KNPA signed an MOU with Honduras for security cooperation.
  • The export volume of security devices from 2005 to 2014 was 171.88 million US dollars.
Best Way to 
Learn from Korea’s Experience

Public Administration Consulting

More and more countries in the world request Korea to share its development experience and expertise in public administration. This is because the international community has become increasingly aware of the necessity for an advanced public administration system for sustainable development. The Ministry of the Interior is willing to help its development partners to further enhance their public administration system.

Extended 112 Response System : No. of immediate arrests has increased by 180 % (compared with 2013). Peaceful demonstrations : No. of illegal protests has decreased by 22.2 % (compared with 2013)

Sharing Korea’s experience

  • Public administration consulting projects were initiated to share Korea’s development experience in public administration. Korea’s well-developed systems are customized to partner countries throughout the consulting process.
  • Project procedure : Selection of a partner country and the area of cooperation Prior policy discussion Selection of a Korean organization responsible for the project Launch of the project Seminar Post-project management and follow-up measures Evaluation


Year Country Project Details
2012 Mongolia Feasibility study for legal and institutional foundation for e-Government
Cambodia Feasibility study for capacity-building of civil servants
2013 Dominican Republic Consulting regarding the organizational diagnosis and reform of the Ministry of Public Administration
Ghana Consulting for capacity-building of civil servants
2014 Bangladesh Consulting for fire and disaster management
Vietnam Consulting for e-Government development
2015 Ethiopia Developing a master plan for ICT supported human resource development and capacity building
Cambodia Developing human resource management information system